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Hey Renter, a brand of United Media LLC. Effective date: August 18, 2026.
These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and United Media LLC, a company established in the United Arab Emirates, operating the “Hey Renter” brand and the website heyrenter.com, together with any associated subdomains, mobile-optimized pages, WhatsApp Business channels, applications, and related services (collectively, the “Platform”). References to “United Media LLC,” “United Media,” “Hey Renter,” “HeyRenter,” “the Company,” “we,” “us,” and “our” mean United Media LLC and its officers, directors, employees, agents, affiliates, subsidiaries, licensors, and contractors, collectively and individually as the context requires.
By accessing, browsing, registering with, submitting an inquiry through, or otherwise using the Platform in any manner whatsoever, you acknowledge that you have read, understood, and unconditionally agree to be bound by these Terms, our Privacy Policy, and our Disclaimer, each of which is incorporated herein by reference. If you do not agree to every provision of these Terms, you must not access or use the Platform in any way, and your sole and exclusive remedy is to cease use immediately.
These Terms apply to every visitor, browser, and User of the Platform, regardless of whether that person ultimately submits an inquiry, communicates with a Supplier, or completes a rental.
The Company operates Hey Renter strictly as an online marketplace, directory, and referral and communications facilitation service that aggregates and displays vehicle rental listings sourced from independent, third-party rental companies (“Suppliers”). You expressly acknowledge, understand, and agree that:
Nothing on the Platform, including any listing, description, price, rating, badge (such as “verified,” “vetted,” or “no deposit”), review, or promotional statement, constitutes an offer, warranty, guarantee, endorsement, or representation of fact by the Company as to any vehicle, Supplier, price, or term, and no such statement shall be relied upon as such.
By using the Platform, you represent and warrant that you are at least 18 years of age, possess the full legal capacity and authority to enter into these Terms and any rental agreement you pursue with a Supplier, and, where applicable, hold a valid and appropriate driving licence recognized in the UAE. The Company reserves the right, in its sole discretion, to refuse, suspend, or terminate access to the Platform for any User at any time, with or without cause or notice.
You expressly acknowledge that listings, availability, pricing, specifications, deposit status, and any other detail displayed on the Platform are supplied by Suppliers, are subject to change without notice, and are not verified, guaranteed, or warranted by the Company in any respect. You further acknowledge that a booking number confirmation issued by the Company is conditional and subject to the Supplier’s final confirmation, and the Company accepts no responsibility or liability whatsoever if a Supplier fails to honor, withdraws, delays, or alters any term after a booking number confirmation has been issued, or for any discrepancy between what is displayed on the Platform, or confirmed in a booking number confirmation, and what is ultimately offered, confirmed, or delivered by a Supplier.
The Company does not charge Users any booking fee, service fee, membership fee, or commission of any kind for use of the Platform, and does not, under any circumstance, collect, hold, process, or take custody of any payment or deposit from a User. Use of the Platform to browse and submit inquiries is entirely free of charge to Users.
Nothing in this Section shall be construed as an obligation on the Company to continue offering the Platform free of charge indefinitely, and the Company reserves the right to introduce fees for its own services in the future, with reasonable notice, provided that such fees shall never apply retroactively.
By using the Platform, you represent, warrant, and agree that you shall, at all times:
You acknowledge and agree that any breach of the foregoing shall constitute a material breach of these Terms, entitling the Company, without limitation, to suspend or terminate your access to the Platform and to pursue any other remedy available at law or in equity, including recovery of losses and legal costs incurred as a result of your breach.
Suppliers listed on the Platform are independent businesses that operate entirely outside of the Company’s ownership, control, direction, and supervision. While the Company may undertake reasonable onboarding or listing checks at its sole discretion, such checks (if any):
You are solely and exclusively responsible for satisfying yourself, through your own diligence and direct communication with the Supplier, as to the Supplier’s legitimacy, licensing, insurance, vehicle condition, pricing, and all other terms, before entering into any rental arrangement.
To the fullest extent permitted under the laws of the United Arab Emirates, the Platform, its content, and all listings, information, and communications made available through it are provided strictly on an “as is” and “as available” basis, without any warranty of any kind, whether express, implied, statutory, or otherwise, including without limitation any implied warranty of merchantability, fitness for a particular purpose, accuracy, completeness, timeliness, non-infringement, or uninterrupted or error-free operation.
The Company does not warrant that the Platform will be uninterrupted, secure, timely, or free from errors, viruses, or other harmful components, and does not warrant the accuracy, reliability, or completeness of any listing, price, availability indicator, review, rating, or any other content appearing on the Platform, whether supplied by a Supplier, a User, or any third party.
To the fullest extent permitted under applicable UAE law:
You agree to fully indemnify, defend, and hold harmless United Media LLC, the Hey Renter brand, and their respective officers, directors, employees, agents, affiliates, subsidiaries, licensors, contractors, and representatives (collectively, the “Indemnified Parties”), immediately upon demand, from and against any and all claims, demands, actions, proceedings, losses, liabilities, damages, judgments, settlements, fines, penalties, costs, and expenses (including reasonable legal fees and costs of investigation) of any kind, arising out of, connected with, or in any way related to:
This indemnification obligation shall survive the termination or expiration of these Terms and your use of the Platform, and shall apply regardless of whether the underlying claim arises from the Company’s own negligence, except to the extent such claim arises solely and directly from the Company’s willful misconduct, where and to the extent such exclusion is mandated by applicable UAE law.
All content on the Platform, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, the “Hey Renter” name and brand, and the overall look and feel of the Platform, is the property of United Media LLC or its licensors, and is protected by UAE and international copyright, trademark, and other intellectual property laws.
Except as expressly permitted for personal, non-commercial use of the Platform, you may not copy, reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any content from the Platform without the Company’s prior written consent. Any unauthorized use terminates the limited license granted herein and may subject you to civil and criminal penalties.
The Platform may contain links to, or integrate with, third-party websites, applications, or services, including WhatsApp/Meta, social media platforms, and Supplier websites. The inclusion of any such link or integration does not imply endorsement, approval, or verification by the Company of the linked platform, its content, or its practices. Your interaction with any third-party platform is governed solely by that platform’s own terms and policies, and the Company disclaims any and all liability arising from or related to your use of any third-party platform.
The Company reserves the right, in its sole and absolute discretion, to suspend, restrict, or terminate your access to the Platform, in whole or in part, at any time, with or without notice, and for any reason or no reason, including but not limited to any actual or suspected breach of these Terms, fraudulent or abusive conduct, or any reason the Company deems necessary to protect the Platform, other Users, Suppliers, or the Company itself.
Sections of these Terms which by their nature should survive termination (including but not limited to Sections 7, 8, 9, 10, 14, and 15) shall survive any termination of your access to or use of the Platform.
The Company shall not be liable for any failure or delay in performance of any obligation under these Terms, nor for any unavailability or malfunction of the Platform, resulting directly or indirectly from any cause beyond its reasonable control, including but not limited to acts of God, natural disaster, war, terrorism, civil unrest, pandemic, governmental action, internet or telecommunications failure, power outage, cyberattack, or failure of any third-party service (including WhatsApp/Meta or Supplier systems).
These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of the United Arab Emirates.
The parties shall first attempt in good faith to resolve any dispute through informal negotiation by contacting the Company using the details in Section 16. If a dispute cannot be resolved informally within thirty (30) days, it shall be submitted to the exclusive jurisdiction of the competent courts of Dubai, United Arab Emirates, and you irrevocably submit to that jurisdiction and waive any objection to venue or forum non conveniens.
Entire Agreement. These Terms, together with the Privacy Policy and Disclaimer, constitute the entire agreement between you and the Company regarding your use of the Platform, and supersede all prior or contemporaneous understandings, whether written or oral.
Severability. If any provision of these Terms is held invalid, illegal, or unenforceable by a competent court or authority, that provision shall be severed, and the remaining provisions shall continue in full force and effect, and shall be construed to give maximum effect to the intent of protecting the Company to the fullest extent permitted by law.
No Waiver. No failure or delay by the Company in exercising any right under these Terms shall operate as a waiver of that right, nor shall any single or partial exercise of any right preclude any other or further exercise of that right or any other right.
Assignment. The Company may assign, transfer, or delegate these Terms, in whole or in part, without notice or consent, including in connection with any merger, acquisition, reorganization, or sale of assets. You may not assign or transfer these Terms or any rights hereunder without the Company’s prior written consent.
No Agency Relationship. Nothing in these Terms shall be construed to create any partnership, joint venture, agency, employment, or fiduciary relationship between you and the Company, or between the Company and any Supplier.
Language. These Terms are drafted in English. Any translation provided is for convenience only, and the English version shall prevail in the event of any conflict or inconsistency.
For any questions regarding these Terms, contact:
The Company reserves the right, at its sole discretion, to modify, amend, or replace these Terms at any time and without prior notice, by posting the updated Terms on the Platform with a revised “Last updated” date. It is your responsibility to review these Terms periodically. Your continued access to or use of the Platform after any change is posted constitutes your binding acceptance of the revised Terms.
