Free delivery across the UAE
+1 912 239 193424/7 availableHeyRenter is a UAE car rental marketplace. We bring together verified rental suppliers from across the Emirates so you can compare cars, prices, and terms in one place, then book the one that fits. The answers below cover booking, documents, payments, deposits, insurance, tolls, delivery, and what happens during your rental. Terms can differ from one supplier to the next, so each car listing shows its own exact rules before you confirm.
You book a car on HeyRenter in five steps, all online. Search for the car you want, pick your dates, choose pickup or delivery, share your contact details, then pay to confirm.
After you pay, the supplier reviews the request and confirms. You then get a confirmation message with pickup or delivery details. Most bookings clear quickly, though confirmation time depends on the supplier.
Once your booking is confirmed, the supplier prepares the car for your start date. On pickup or delivery day, you meet the supplier, sign the rental agreement, hand over your documents, and pay any balance or deposit. After that, the car is yours for the rental period.
Keep your phone reachable on the day. The supplier or driver may call to confirm timing or location. Inspect the car before you drive off and photograph any existing scratches or dents. Photos protect you when you return the vehicle.
What you need depends on whether you are a UAE resident or a visitor.
UAE residents bring:
Tourists and visitors bring:
Bring the original documents on pickup day. Suppliers cannot accept photos or photocopies because driver details must be verified and registered.
Not always. If your home country licence is written in English or Arabic, you can usually drive a rental on it during your visit. If your licence is in another language or script, you must carry an International Driving Permit alongside it. The permit acts as an official translation that suppliers and police accept.
Driving without the right permit carries real risk. If you have an accident without a valid permit, your insurance cover can be denied and you may face heavy fines. When in doubt, get the permit before you travel.
The minimum age starts at 21 for most cars and rises to 25 for luxury and high performance vehicles. The exact age depends on the car category and the insurance attached to that vehicle. Many suppliers also ask for at least one year of driving experience, while some accept new drivers on economy cars.
Each listing shows its own age and experience rule. If you do not meet the requirement for one car, filter for another. Our support team can help you find a vehicle that matches your age and licence history.
Payment happens in stages.
Accepted payment methods vary by supplier. Some take credit and debit cards, some cards only, and some cash. The listing shows the exact methods before you book, so check them to avoid surprises at pickup.
A security deposit is a refundable amount the supplier holds during your rental. It covers possible damage, traffic fines, or unpaid tolls. Many suppliers block the amount on your card rather than taking it as cash, then release it after you return the car and any charges clear.
Deposit amounts and refund timing differ by supplier and car class. A small economy car holds a lower deposit than a luxury vehicle. Refunds can take a few days to a few weeks to appear, depending on the supplier and your bank. The exact deposit and refund window are shown on the listing before you book.
Salik and Darb are the UAE's electronic road toll systems. Dubai uses Salik, and Abu Dhabi uses Darb. When you drive through a toll gate, a small fee is charged automatically, with no need to stop. You pay these charges as the driver, usually settled with the supplier when you return the car.
Each Salik crossing in Dubai costs a few dirhams per gate. Check the current gate prices on the official Salik website. For Abu Dhabi gate locations and fees, see the Darb toll system from the Integrated Transport Centre.
