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HeyRenter (“HeyRenter,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, services, and car rental marketplace.
This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit or use HeyRenter.com (the “Website”) or interact with our services.
By using our Website or services, you acknowledge the practices described in this Privacy Policy.
We may collect personal information that you voluntarily provide when you browse vehicles, make a booking or inquiry, contact us, communicate with a rental provider, or otherwise use our services.
This information may include:
We may also automatically collect certain technical information when you use the Website, including:
Payments may be processed through third-party payment gateways, financial institutions, or other payment service providers.
HeyRenter does not intend to store complete credit or debit card information on its own systems. Payment information may be transmitted directly to the relevant payment provider or bank for processing.
Third-party payment providers process your payment information according to their own privacy policies and security procedures.
We may use personal information to:
Because HeyRenter operates as a marketplace connecting renters with vehicle rental providers, certain personal information may need to be shared with third parties in order to provide our services.
We may share information with:
Rental providers may require customer identification documents and other information in order to prepare rental agreements, verify eligibility, provide insurance coverage, deliver vehicles, and comply with UAE regulations.
We do not sell personal information to third parties in exchange for monetary compensation.
We may use third-party analytics and advertising services to better understand Website usage and measure or improve our marketing campaigns.
These providers may collect information about your device, browser, IP address, Website interactions, and other online activity through cookies, pixels, or similar technologies.
Where required by applicable law, advertising or non-essential tracking technologies will be used subject to the appropriate consent requirements.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our services, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with applicable legal, tax, accounting, and regulatory requirements.
Retention periods may vary depending on the type of information and the reason it was collected.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.
We implement reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, destruction, or misuse.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee the absolute security of information transmitted through or stored in connection with our Website.
Some service providers, technology providers, payment processors, or other partners we work with may operate outside the United Arab Emirates.
As a result, personal information may be processed or stored in countries other than the country where it was originally collected.
Where required by applicable law, we take reasonable measures to ensure that international transfers of personal information are handled with appropriate safeguards.
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information, which may include the right to:
These rights may be subject to exceptions and limitations under applicable law.
To exercise an applicable privacy right, please contact us using the contact information provided below.
Where permitted by applicable law, we may send promotional communications regarding HeyRenter services, vehicles, offers, or related products and services.
You may opt out of promotional email communications by using the unsubscribe option included in the communication or by contacting us.
Opting out of marketing communications will not prevent us from sending necessary transactional or service-related communications concerning an existing booking, payment, rental, or account.
Our Website may contain links to third-party websites, rental providers, payment processors, social media platforms, or other external services.
We are not responsible for the privacy practices, security, availability, or content of third-party websites and services.
We encourage users to review the privacy policies of third parties before providing personal information to them.
HeyRenter’s services are intended for individuals who are legally eligible to rent vehicles.
We do not knowingly collect personal information from children for the purpose of providing vehicle rental services.
If we become aware that personal information has been collected from a child contrary to applicable law, we will take reasonable steps to delete the information where required.
We may process, retain, or disclose personal information when reasonably necessary to comply with applicable laws and regulations in the United Arab Emirates or other jurisdictions applicable to our operations.
We may also disclose information when necessary to respond to lawful requests from courts, government authorities, regulators, or law-enforcement agencies, or to protect the rights, property, safety, and security of HeyRenter, our customers, rental providers, or others.
We may update this Privacy Policy periodically to reflect changes to our services, business practices, technology, or legal obligations.
When changes are made, the updated version will be published on this page and the “Last Updated” date will be revised.
We encourage users to review this Privacy Policy periodically.
If you have questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact HeyRenter through the contact information provided on our Website.
