Terms and Conditions

1. Nature of the Platform, What Hey Renter Is and Is Not

The Company operates Hey Renter strictly as an online marketplace, directory, and referral and communications facilitation service that aggregates and displays vehicle rental listings sourced from independent, third-party rental companies (“Suppliers”). You expressly acknowledge, understand, and agree that:

• The Company is not a car rental company, car hire firm, lessor, sub-lessor, travel agency, tour operator, insurer, broker of record, payment processor, or financial institution of any kind;
• The Company does not own, lease, hire, insure, warrant, inspect, certify, maintain, service, or operate any vehicle displayed, listed, referenced, described, priced, or advertised on the Platform, in whole or in part;
• The Company does not, under any circumstances whatsoever, collect, receive, hold, process, custody, or have access to any rental payment, deposit, security amount, damage excess, fine, penalty, toll, or any other monetary sum paid or payable by a User to a Supplier, whether by cash, card, transfer, or any other means;
• The Company’s role is to present Supplier listings on the Platform, contact the relevant Supplier on the User’s behalf to check availability and, where applicable, negotiate terms, and issue a booking confirmation number that remains at all times subject to final confirmation by the Supplier;
• Every quotation, negotiation, rental agreement, contract, deposit arrangement, insurance term, cancellation policy, and any other term of a rental is agreed and concluded exclusively and directly between the User and the Supplier, and the Company is in no respect, at no time, and under no circumstance a party to, guarantor of, or participant in that agreement;
• The Company earns no fee, commission, markup, or other consideration from Users in connection with any rental; any commercial arrangement between the Company and a Supplier is a private matter between the Company and that Supplier, is not disclosed to Users as a matter of course, and does not create any obligation, agency, partnership, joint venture, or fiduciary relationship between the Company and any User or Supplier.

Nothing on the Platform, including any listing, description, price, rating, badge (such as “verified,” “vetted,” or “no deposit”), review, or promotional statement, constitutes an offer, warranty, guarantee, endorsement, or representation of fact by the Company as to any vehicle, Supplier, price, or term, and no such statement shall be relied upon as such.

2. Eligibility

By using the Platform, you represent and warrant that you are at least 18 years of age, possess the full legal capacity and authority to enter into these Terms and any rental agreement you pursue with a Supplier, and, where applicable, hold a valid and appropriate driving licence recognized in the UAE. The Company reserves the right, in its sole discretion, to refuse, suspend, or terminate access to the Platform for any User at any time, with or without cause or notice.

3. How the Service Works

• You browse listings on the Platform and submit an inquiry through a booking form, WhatsApp, telephone, email, or any other channel made available by the Company.
• Upon receiving your inquiry, the Company contacts the relevant Supplier(s) on your behalf to check real-time availability of the selected vehicle, confirm pricing, and, where applicable, negotiate terms with the Supplier.
• Once availability and terms have been confirmed by the Supplier, the Company issues you a booking number confirmation. This booking number confirmation is provisional in nature, and its validity is at all times subject to final confirmation by the Supplier. Issuance of a booking number confirmation by the Company does not itself constitute a binding rental agreement, a guarantee of vehicle availability, or a representation that the Supplier will honor the confirmed terms.
• The Supplier may subsequently contact you directly, or communicate through the Company, to finalize delivery or pickup logistics, deposit requirements (if any), insurance terms, and any other rental condition.
• You deal, negotiate, contract, and pay directly and solely with the Supplier. The Company does not process, hold, receive, or have any involvement whatsoever in any payment made by you to a Supplier, at any stage, for any reason.
• Any rental agreement concluded is between you and the Supplier alone, governed by the Supplier’s own terms, conditions, and policies, which you are solely responsible for reviewing, understanding, and accepting before taking possession of any vehicle.

You expressly acknowledge that listings, availability, pricing, specifications, deposit status, and any other detail displayed on the Platform are supplied by Suppliers, are subject to change without notice, and are not verified, guaranteed, or warranted by the Company in any respect. You further acknowledge that a booking number confirmation issued by the Company is conditional and subject to the Supplier’s final confirmation, and the Company accepts no responsibility or liability whatsoever if a Supplier fails to honor, withdraws, delays, or alters any term after a booking number confirmation has been issued, or for any discrepancy between what is displayed on the Platform, or confirmed in a booking number confirmation, and what is ultimately offered, confirmed, or delivered by a Supplier.

4. No Fees, Charges, or Payment Handling by the Company

The Company does not charge Users any booking fee, service fee, membership fee, or commission of any kind for use of the Platform, and does not, under any circumstance, collect, hold, process, or take custody of any payment or deposit from a User. Use of the Platform to browse and submit inquiries is entirely free of charge to Users.

Nothing in this Section shall be construed as an obligation on the Company to continue offering the Platform free of charge indefinitely, and the Company reserves the right to introduce fees for its own services in the future, with reasonable notice, provided that such fees shall never apply retroactively.

5. User Obligations, Representations, and Warranties

By using the Platform, you represent, warrant, and agree that you shall, at all times:

• Provide accurate, current, complete, and truthful information in any inquiry, form, message, or communication submitted through the Platform, and promptly correct or update any information that becomes inaccurate;
• Deal directly, in good faith, and at your own risk with any Supplier regarding rental terms, pricing, deposits, insurance, vehicle condition, and any other matter;
• Independently review, verify, and accept the Supplier’s own rental agreement, terms and conditions, insurance policy, and cancellation and deposit policies prior to taking possession of any vehicle, and you acknowledge that the Company has no obligation to review, verify, or vouch for any such Supplier terms;
• Comply fully with all applicable UAE federal and local laws, regulations, and requirements, including traffic laws, licensing requirements, and vehicle usage rules, at all times while operating any vehicle rented through a Supplier introduced via the Platform;
• Not use the Platform for any unlawful, fraudulent, deceptive, defamatory, or abusive purpose, and not attempt to interfere with, disrupt, reverse-engineer, scrape, or compromise the security or proper functioning of the Platform;
• Not impersonate any person or entity, or misrepresent your affiliation with any person or entity, in any communication made through the Platform;
• Not use the Platform to submit any inquiry you do not, in good faith, genuinely intend to pursue.

You acknowledge and agree that any breach of the foregoing shall constitute a material breach of these Terms, entitling the Company, without limitation, to suspend or terminate your access to the Platform and to pursue any other remedy available at law or in equity, including recovery of losses and legal costs incurred as a result of your breach.

6. Suppliers, Independent Third Parties

Suppliers listed on the Platform are independent businesses that operate entirely outside of the Company’s ownership, control, direction, and supervision. While the Company may undertake reasonable onboarding or listing checks at its sole discretion, such checks (if any):

• Do not constitute a certification, guarantee, warranty, or ongoing verification of any Supplier’s legitimacy, licensing, insurance coverage, financial standing, vehicle condition, fleet safety, or business practices;
• Create no ongoing obligation on the Company to monitor, audit, or re-verify any Supplier at any time following initial listing;
• Do not transfer any liability for a Supplier’s acts, omissions, representations, pricing, contractual terms, or performance to the Company, under any theory of law.

You are solely and exclusively responsible for satisfying yourself, through your own diligence and direct communication with the Supplier, as to the Supplier’s legitimacy, licensing, insurance, vehicle condition, pricing, and all other terms, before entering into any rental arrangement.

7. Disclaimer of Warranties

To the fullest extent permitted under the laws of the United Arab Emirates, the Platform, its content, and all listings, information, and communications made available through it are provided strictly on an “as is” and “as available” basis, without any warranty of any kind, whether express, implied, statutory, or otherwise, including without limitation any implied warranty of merchantability, fitness for a particular purpose, accuracy, completeness, timeliness, non-infringement, or uninterrupted or error-free operation.

The Company does not warrant that the Platform will be uninterrupted, secure, timely, or free from errors, viruses, or other harmful components, and does not warrant the accuracy, reliability, or completeness of any listing, price, availability indicator, review, rating, or any other content appearing on the Platform, whether supplied by a Supplier, a User, or any third party.

8. Limitation of Liability

To the fullest extent permitted under applicable UAE law:

• In no event shall the Company, United Media LLC, or their respective officers, directors, employees, agents, affiliates, licensors, or contractors be liable to you or to any third party for any indirect, incidental, special, consequential, exemplary, or punitive damages of any kind, including but not limited to loss of profit, loss of data, loss of use, loss of opportunity, personal injury, or property damage, arising out of or in any way connected with your use of, or inability to use, the Platform, any Supplier’s vehicle, or any rental agreement between you and a Supplier, regardless of the legal theory upon which such claim is based, and even if the Company has been advised of the possibility of such damages;
• The Company shall bear absolutely no liability, whether in contract, tort (including negligence), statute, or otherwise, for any loss, damage, injury, illness, death, expense, fine, delay, inconvenience, or dispute arising from or connected to: (a) any rental agreement, transaction, or arrangement between you and a Supplier; (b) the condition, safety, roadworthiness, or performance of any vehicle; (c) any accident, breakdown, theft, damage, or traffic violation occurring during or in connection with a rental; (d) any deposit dispute, overcharge, cancellation, or refund dispute with a Supplier; (e) any misrepresentation, act, or omission of a Supplier; or (f) any interaction with WhatsApp, Meta, or any other third-party platform used in connection with the Platform;
• The Company’s total, cumulative, aggregate liability to you for any and all claims arising out of or relating to your use of the Platform, however arising and regardless of the theory of liability, shall not, under any circumstances, exceed the lower of (i) AED 500 or (ii) any amount actually and directly paid by you to the Company for use of the Platform (which, given that the Platform is provided to Users free of charge, shall in most cases be zero);
• These limitations apply notwithstanding any failure of essential purpose of any limited remedy provided herein, and shall survive termination of your use of the Platform, except to the extent expressly prohibited by mandatory UAE law.

9. Indemnification

You agree to fully indemnify, defend, and hold harmless United Media LLC, the Hey Renter brand, and their respective officers, directors, employees, agents, affiliates, subsidiaries, licensors, contractors, and representatives (collectively, the “Indemnified Parties”), immediately upon demand, from and against any and all claims, demands, actions, proceedings, losses, liabilities, damages, judgments, settlements, fines, penalties, costs, and expenses (including reasonable legal fees and costs of investigation) of any kind, arising out of, connected with, or in any way related to:

• Your access to or use of the Platform;
• Your breach or alleged breach of any provision of these Terms;
• Your provision of inaccurate, misleading, incomplete, or unlawful information through the Platform;
• Any rental agreement, transaction, dispute, or claim between you and a Supplier, including any claim relating to vehicle condition, accident, injury, death, property damage, deposit, insurance, pricing, or cancellation;
• Any violation by you of applicable law or the rights of any third party, including any Supplier, other User, or third-party platform;
• Any content, message, review, or communication you submit through the Platform.

This indemnification obligation shall survive the termination or expiration of these Terms and your use of the Platform, and shall apply regardless of whether the underlying claim arises from the Company’s own negligence, except to the extent such claim arises solely and directly from the Company’s willful misconduct, where and to the extent such exclusion is mandated by applicable UAE law.

10. Intellectual Property

All content on the Platform, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, the “Hey Renter” name and brand, and the overall look and feel of the Platform, is the property of United Media LLC or its licensors, and is protected by UAE and international copyright, trademark, and other intellectual property laws.

Except as expressly permitted for personal, non-commercial use of the Platform, you may not copy, reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any content from the Platform without the Company’s prior written consent. Any unauthorized use terminates the limited license granted herein and may subject you to civil and criminal penalties.

11. Third-Party Platforms and Links

The Platform may contain links to, or integrate with, third-party websites, applications, or services, including WhatsApp/Meta, social media platforms, and Supplier websites. The inclusion of any such link or integration does not imply endorsement, approval, or verification by the Company of the linked platform, its content, or its practices. Your interaction with any third-party platform is governed solely by that platform’s own terms and policies, and the Company disclaims any and all liability arising from or related to your use of any third-party platform.

12. Suspension and Termination

The Company reserves the right, in its sole and absolute discretion, to suspend, restrict, or terminate your access to the Platform, in whole or in part, at any time, with or without notice, and for any reason or no reason, including but not limited to any actual or suspected breach of these Terms, fraudulent or abusive conduct, or any reason the Company deems necessary to protect the Platform, other Users, Suppliers, or the Company itself.

Sections of these Terms which by their nature should survive termination (including but not limited to Sections 7, 8, 9, 10, 14, and 15) shall survive any termination of your access to or use of the Platform.

13. Force Majeure

The Company shall not be liable for any failure or delay in performance of any obligation under these Terms, nor for any unavailability or malfunction of the Platform, resulting directly or indirectly from any cause beyond its reasonable control, including but not limited to acts of God, natural disaster, war, terrorism, civil unrest, pandemic, governmental action, internet or telecommunications failure, power outage, cyberattack, or failure of any third-party service (including WhatsApp/Meta or Supplier systems).

14. Governing Law and Dispute Resolution

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of the United Arab Emirates.

The parties shall first attempt in good faith to resolve any dispute through informal negotiation by contacting the Company using the details in Section 16. If a dispute cannot be resolved informally within thirty (30) days, it shall be submitted to the exclusive jurisdiction of the competent courts of Dubai, United Arab Emirates, and you irrevocably submit to that jurisdiction and waive any objection to venue or forum non conveniens.

15. General Provisions

Entire Agreement. These Terms, together with the Privacy Policy and Disclaimer, constitute the entire agreement between you and the Company regarding your use of the Platform, and supersede all prior or contemporaneous understandings, whether written or oral.

Severability. If any provision of these Terms is held invalid, illegal, or unenforceable by a competent court or authority, that provision shall be severed, and the remaining provisions shall continue in full force and effect, and shall be construed to give maximum effect to the intent of protecting the Company to the fullest extent permitted by law.

No Waiver. No failure or delay by the Company in exercising any right under these Terms shall operate as a waiver of that right, nor shall any single or partial exercise of any right preclude any other or further exercise of that right or any other right.

Assignment. The Company may assign, transfer, or delegate these Terms, in whole or in part, without notice or consent, including in connection with any merger, acquisition, reorganization, or sale of assets. You may not assign or transfer these Terms or any rights hereunder without the Company’s prior written consent.

No Agency Relationship. Nothing in these Terms shall be construed to create any partnership, joint venture, agency, employment, or fiduciary relationship between you and the Company, or between the Company and any Supplier.

Language. These Terms are drafted in English. Any translation provided is for convenience only, and the English version shall prevail in the event of any conflict or inconsistency.

16. Contact Us

For any questions regarding these Terms, contact:

• United Media LLC (operating the Hey Renter brand)
• Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, UAE
• Email: info@heyrenter.com
• Phone: +971 58 646 4516

17. Changes to These Terms

The Company reserves the right, at its sole discretion, to modify, amend, or replace these Terms at any time and without prior notice, by posting the updated Terms on the Platform with a revised “Last updated” date. It is your responsibility to review these Terms periodically. Your continued access to or use of the Platform after any change is posted constitutes your binding acceptance of the revised Terms.