HeyRenter | Rent a Car In Dubai

Privacy Policy

PRIVACY STATEMENT

At HeyRental.com, we value your privacy and are committed to safeguarding any information we may collect while operating our website. This unique Privacy Statement applies to our website (https://www.HeyRental.com) and governs the collection, usage, and disclosure of personal information provided by visitors. We have developed this policy to outline how we collect information, how we use it, and under what circumstances we may share it with third parties. Please note that this policy pertains exclusively to information gathered through our website and does not cover data collected from other sources. By accessing and using our website, you agree to comply with this Privacy Statement and the accompanying Terms and Conditions.

WEBSITE VISITORS

Similar to other websites, HeyRental.com gathers non-personally identifiable information, including browser type, language preference, referring site, and timestamps, to gain insights into user behavior and improve our services. Occasionally, we may share this aggregated data, devoid of personally identifiable information, for statistical analysis and industry reports. Additionally, we collect potentially personally identifiable information such as IP addresses for logged-in users and individuals who leave comments on our blog posts.

PERSONAL INFORMATION COLLECTION

HeyRental.com only collects personal information when voluntarily submitted by visitors. The type and amount of information collected depend on the nature of the interaction. For instance, if you sign up for our blog, we will ask for a username and email address.

DATA SECURITY

While HeyRental.com takes reasonable precautions to protect your personal information, no method of transmission or electronic storage can guarantee absolute security. We employ commercially acceptable means to safeguard your data; however, we cannot ensure or warrant the security of any information transmitted or stored on our website.

ADVERTISEMENTS

Advertisements displayed on our website may be delivered by third-party advertising partners who may use cookies to collect information about your browsing activities. This data enables them to provide targeted advertisements tailored to your interests. Please note that this Privacy Statement only pertains to the use of cookies by HeyRental.com and does not cover cookies utilized by advertisers.

EXTERNAL LINKS

Our website may contain links to external sites not operated by HeyRental.com. We advise you to review the privacy policies and terms and conditions of these third-party websites, as we have no control over their content or practices.

Frequently Asked Questions

What documents do I need to rent a luxury car?

You will need a valid driving license, passport, credit card, and an Emirates ID (for UAE residents). International visitors may require an International Driving Permit (IDP) alongside their original driving license.

Do I need to have insurance to rent a luxury car?

Yes, all luxury cars come with comprehensive insurance. However, rental companies do offer additional insurance options for added coverage and peace of mind during your rental period.

What is the minimum age requirement to rent a luxury car?

The minimum age to rent a luxury car with is between 18 to25 years depending on the rental company. However, some high-performance vehicles may have a higher age requirement. Please check the specific vehicle’s terms and conditions.

Can I drive the rented luxury car outside of the UAE?

No, rental cars are only allowed to be driven within the borders of the UAE due to insurance limitations.

What is the fuel policy?

All the cars are supplied with a full tank of fuel. We recommend returning the car with a full tank to avoid any additional refueling charges.

Can someone else drive the rented car other than the person whose name is on the rental agreement?

No, only the person named on the rental agreement is allowed to drive the vehicle. Additional drivers can be added to the agreement subject to providing the same required documentation.

Is there a mileage limit on the luxury cars?

Yes, luxury cars come with a daily mileage limit. Extra charges may apply if this limit is exceeded. Please check the specific vehicle’s terms for details.

Are the cars non-smoking?

Yes, all the cars are non-smoking. A cleaning fee will be charged if this policy is violated.

Can I extend the rental period?

Yes, you can extend the rental period subject to availability. Please contact customer service at least 24 hours before the end of your original rental period to arrange an extension.

Can I rent a luxury car for events or weddings?

Absolutely! There’s a range of luxury cars perfect for special occasions such as weddings, parties, or corporate events. Contact our customer service for tailored packages and availability.

Can I use my own Salik tag on the rented luxury car?

Unfortunately, you cannot use your personal Salik tag on rental vehicles. The vehicle will come with its own Salik tag, and any tolls incurred will be charged to your account as per the policy outlined above.

Do you offer chauffeur services?

Yes, most rental companies offer professional chauffeur services at an additional cost. Please mention this requirement at the time of booking.

How are Salik (road toll) charges handled?

All luxury vehicles are fitted with a Salik tag. Every time you pass through a Salik toll gate, the toll amount is automatically deducted from the tag. At the end of your rental period, the total Salik charges incurred during your rental will be calculated and charged to your credit card, along with an administrative fee, if applicable.

How are traffic fines handled?

Traffic fines are usually notified by the authorities, and we will inform you if any traffic fines are registered to the vehicle during your rental period. The fine amount plus an administrative fee will be charged to your account or the credit card used for the rental transaction.

How can I cancel or modify my reservation?

You can modify or cancel your reservation by contacting customer service via phone. Please note that cancellation fees may apply depending on the notice given.

Is it possible to drop off the rented luxury car at a different location?

Yes, most rental companies offer one-way rentals and different drop-off locations for a posbbile additional fee. Please specify your requirements at the time of booking.

What are the payment options available?

Most rental companies accept all major credit cards, debit cards, bank transfers or Crypto. Cash payments are not suggested for security reasons.

What are the traffic rules and regulations I should be aware of while driving in the UAE?

UAE follows a strict traffic rule policy. Familiarize yourself with the local driving laws, speed limits, and road signs. Penalties for traffic violations can be severe, so we encourage all renters to drive responsibly.

What happens in case of a breakdown or accident?

In the unfortunate event of a breakdown or accident, please contact the rental company immediately. Assistance will be arranged and you may get a replacement vehicle if necessary.

Who is responsible for traffic tickets and fines incurred during the rental period?

The renter is solely responsible for any traffic fines or violations incurred during the rental period. All fines, plus an administrative fee, will be charged to the credit card on file. It’s important for renters to be aware of and adhere to local traffic laws to avoid any penalties.